Return & Refund Policy

Thank you for shopping at Val's Candy – Sweets and Treats for Everyone. We want you to be completely satisfied with your purchase. If you are not happy with your order, please review our Return and Refund Policy below to understand your options.

2. Returns

Eligibility for Returns:

• Conditions: To be eligible for a return, items must be in their original, unopened, and unused condition. Items must also be returned with all original packaging, tags, and labels.
• Timeframe: Returns must be initiated within 3 days from the date of delivery. After this period, returns will not be accepted.

How to Initiate a Return:

1. Contact Us: Reach out to our customer service team at info@valscandy.com to request a return authorization. Please include your order number and the reason for the return.
2. Return Authorization: Once your return request is approved, you will receive instructions on how to return the items.
3. Packaging: Pack the items securely in the original packaging to prevent damage during transit. Include a copy of your receipt or proof of purchase.

3. Refunds

Refund Process:

• Processing Time: Once we receive and inspect the returned items, we will process your refund. Refunds will be issued to the original payment method.
• Refund Amount: The refund amount will include the cost of the returned items. Shipping and handling charges are non-refundable, unless the return is due to an error on our part.

4. Exchanges

Exchanges:

• Policy: We do not offer direct exchanges. If you wish to exchange an item, please return the original item for a refund and place a new order for the desired item.
• Availability: New orders are subject to product availability.

5. Shipping Costs

• Return Shipping: You are responsible for return shipping costs.
• Original Shipping Fees: Original shipping fees are non-refundable.

6. Damaged or Defective Items

If you receive a damaged item, please contact us immediately.  Please keep in mind we are not responsible for damage initiated by the shipping company or products spoiling due to hot or cold conditions.  Please provide photos of the damage along with your order number. We will arrange for a replacement or refund if approved.

7. Contact Us

For any questions or concerns regarding returns and refunds, please contact us at:

Val's Candy – Sweets and Treats for Everyone

Email: info@valscandy.com
Address: #107, 20353 64 ave, Langley, BC, V2Y1N5

8. Changes to This Policy

We reserve the right to update this Return and Refund Policy at any time. Changes will be posted on this page, and the effective date will be updated. Please review this policy periodically for any updates.

Thank you for shopping with Val's Candy. We appreciate your business and are committed to providing you with a pleasant shopping experience.

Efffective, Sept 1st 2024.